Last updated: 25 May 2026 Solar York is a trading style of Mark Smith Electrical Limited. We respect your privacy and only use personal information in ways that are fair, lawful and transparent.
Who we are
Mark Smith Electrical Limited is the data controller for personal information collected through this website and through enquiries made to us.
Company number: 16856027 Registered office: 8 Marsden Park James Nicolson Link, Clifton Moor, York, North Yorkshire, YO30 4WX Trading/contact address: 58 Swarthdale, Haxby, York, YO32 3NZ Email: info@solar-york.co.uk Phone: 07921 480 235
Information we collect
We may collect and use: your name, email address, phone number, postcode and address; details about your property, roof, electrical setup, project needs and services you ask about; messages, photos, survey notes, quotes, invoices, reports and customer service records; information needed for payment, accounting, certification, warranty and legal records; technical information from your visit, such as IP address, browser information and basic security logs; and local browser storage used for site features such as the dark/light theme preference and whether you have closed a pop-up.
Our Cookie Policy explains the cookies and similar technologies used on this website and how you can manage optional storage.
How we use your information
We use personal information to: respond to enquiries, arrange surveys and prepare quotes; provide Solar PV, battery storage, EICR and electrical services; manage bookings, site visits, payments, aftercare, warranties and certification; deal with suppliers, subcontractors, network operators, MCS-related paperwork and other project administration; keep business, tax, insurance, health and safety and legal records; protect the security and proper operation of our website and systems; and send service updates or marketing only where the law allows it, with an easy way to opt out where required.
Our lawful bases
Depending on the situation, we rely on one or more of these lawful bases under UK data protection law: contract, including steps needed before entering into a contract with you; legal obligation, such as accounting, tax, health and safety or regulatory record keeping; legitimate interests, including running our business, answering enquiries, improving services, preventing misuse and maintaining records; and consent, where we specifically ask for it, such as certain forms of marketing.
Who we share information with
We do not sell your personal information. We may share it where needed with our staff, trusted subcontractors, suppliers, professional advisers, insurers, payment/accounting providers, email and website hosting providers, certification or warranty bodies, distribution network operators, regulators or public authorities.
Some website and cloud providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be used, such as UK-approved transfer terms or equivalent protections.
How long we keep information
We keep information only for as long as we reasonably need it. Enquiry records that do not become projects are normally kept for up to 24 months. Customer, quote, invoice, installation, certification, EICR and warranty records are usually kept for up to 7 years after the project, or longer where needed for legal, insurance, warranty, dispute or regulatory reasons.
Your rights
You may have the right to ask us for access to your personal information, correction, deletion, restriction, portability, to object to some uses, or to withdraw consent where processing is based on consent. To exercise your rights, contact us using the details above.
You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint. We would appreciate the chance to put things right first, so please contact us if you have any concerns.
Changes to this policy
We may update this policy when our services, systems or legal duties change. The latest version will always be published on this page.